WOW AIR was still selling tickets to passengers this morning despite it cancelling flights earlier this week amid crisis talks about the business.
Consumer organisation Which? says it found Wow Air flights on sale at 7am today as well as late last night.
This is despite the airline announcing in a 3am statement this morning that it had “postponed” flights while it tried to raise enough cash to keep the business going.
It also comes after Wow Air cancelled 20 flights on Monday.
Had holidaymakers booked the flights Which? found on sale, which was a return trip for a family of four from London Stansted to Reykjavik in Iceland, they would have almost immediately been left £1,032 out of pocket.
The airline went bust just a few hours later.
Rory Boland, Which? travel editor, said: “Passengers will quite rightly be appalled that Wow Air, was still selling tickets right up to the moment it collapsed knowing full well that any tickets sold would likely not be worth the paper they are printed on.”
How to get a refund?
THOUSANDS of WowAir customers have been left stranded this morning after the airline cancelled all flights.
Can I get a refund? If you booked directly with Wow Air by credit card then you need to contact your lender to claim under Section 75 of the Consumer Credit Act, as long as you paid over £100.
If you paid by debit card then you may be able to get a refund by going to your bank and using Chargeback.
If you booked using a third party travel agent within the EEA as part of a third party holiday then you may be covered under the Package Travel Directive and you can contact your travel agent to book an alternative flight.
If you booked with an agent or holiday website and they are ATOL protected then you’ll get flights rebooked.
Claim on insurance
If you can’t claim compensation directly through the airline, your travel insurance may refund you but it depends on the terms and conditions of your policy.
If you’ve booked a hotel or accommodation then insurance may cover the refund.
The airline’s homepage still lists flights for sale at the time of writing at 10.30am but when you click through to book a message pops up saying: “SYSTEM MAINTENANCE
“Sorry about that! We are currently updating our system, but we will be back shortly.”
There’s only a small banner at the top of the home stating that the airlines has ceased trading and cancelled all flights.
The Sun has put this to the Icelandic airline and we’ll update this story if we get a response.
In a statement posted on its website this morning Wow Air said: “Wow Air has ceased operation. All Wow Air flights have been cancelled.”
Wow Air’s collapse has caused chaos for passengers with some stranded at the airport and others scrabbling to find replacement flights and get refunds.
Whether you can get your money back depends on whether your trip was ATOL protected, whether you had travel insurance, and how you paid.
Read our Wow Air compensation guide for your rights.